Mobile Privacy Policy for MySureHaven.com

Effective Date: 20/12/2024

At MySureHaven.com, we prioritize your privacy, including when you access our services via mobile devices. This Mobile Privacy Policy details how we collect, use, and protect information when you interact with MySureHaven.com through mobile applications, SMS services, or mobile web access. By using our mobile services, you agree to the terms outlined here, in conjunction with our general Privacy Policy.

1. Information We Collect Through Mobile Services

When you use our mobile services, we may collect additional data specific to your mobile experience. This includes device identifiers, geolocation data, operating system details, app usage analytics, and preferences. If you use SMS services, we may collect your phone number and interaction data, such as message history, delivery status, and user responses. Personal information such as your name, email, or payment details may also be collected if provided through mobile forms or interactions.

2. Mobile Location Data

With your explicit permission, MySureHaven.com may collect location data from your mobile device to enhance service delivery. Location data is used to provide geographically relevant content, notifications, and services. For example, we may send alerts about local stimulus programs or resources available in your area. You can manage location permissions through your device settings at any time.

3. Mobile-Specific Cookies and Tracking

Our mobile services utilize cookies, pixels, and similar technologies to track app performance, user engagement, and feature usage. These tools help us optimize your mobile experience, troubleshoot issues, and personalize content. Mobile-specific tracking may include session duration, screen navigation patterns, and interaction metrics. You can adjust your preferences through the app’s settings or your device’s privacy controls.

4. Push Notifications and Alerts

When you enable push notifications on your mobile device, MySureHaven.com may send updates about new stimulus programs, application deadlines, and other relevant announcements directly to your device. Push notifications are optional, and you can manage your preferences through the app settings or your device notification settings. Disabling notifications will not affect your access to core services.

5. SMS and Text Message Privacy

If you opt-in to receive SMS updates, we will collect and use your phone number to send text messages containing stimulus updates, family benefit program alerts, or other information tailored to your preferences. Messages may be sent manually, automatically, or through pre-recorded systems. We respect your communication preferences and provide clear instructions on how to opt out of SMS services at any time. Standard message and data rates may apply, depending on your carrier.

6. Sharing Information with Third-Party Services

To provide seamless mobile experiences, we may integrate with third-party services, such as mobile payment processors or analytics providers. These third parties are contractually obligated to maintain the security and confidentiality of your information. MySureHaven.com does not share your mobile data with third parties for marketing purposes without your explicit consent.

7. Data Security for Mobile Users

We employ advanced encryption protocols and secure socket layer (SSL) technology to protect data transmitted via mobile devices. Regular security audits, firewalls, and threat monitoring systems are in place to ensure the safety of your personal information during mobile interactions. While we take every precaution to secure your data, no system is immune to risk, and we encourage you to take proactive measures, such as keeping your mobile apps updated and avoiding public Wi-Fi when accessing sensitive information.

8. Mobile Data Retention

MySureHaven.com retains mobile-specific data for as long as necessary to fulfill the purposes outlined in this policy. Once the data is no longer needed, it is securely deleted or anonymized. Users may request the deletion of mobile data at any time by contacting our support team through the app or website.

9. Children’s Mobile Privacy

Our mobile services are not intended for children under the age of 13. MySureHaven.com does not knowingly collect personal data from minors through mobile applications or services. If we become aware that a minor has provided information without parental consent, we will take immediate steps to delete the data. Parents or guardians can contact us to request the removal of any data collected from a minor.

10. Your Control Over Mobile Data

We empower you to manage your data preferences through mobile settings. You can modify permissions for location tracking, push notifications, and other features directly on your device. Additionally, you have the right to request access, correction, or deletion of your mobile data by contacting us via our support channels.

11. Changes to the Mobile Privacy Policy

As technology and privacy laws evolve, MySureHaven.com may update this Mobile Privacy Policy. Any changes will be posted on our website and mobile platforms with an updated effective date. Continued use of our mobile services constitutes acceptance of the revised policy. We encourage users to review this policy periodically to stay informed.

12. Contact Us About Mobile Privacy

If you have questions, concerns, or requests related to your privacy while using our mobile services, please reach out to us. You can contact us via the details provided on our website or through the “Contact Us” section of the mobile app. Our team is committed to addressing your inquiries promptly and transparently.

By using MySureHaven.com on a mobile device, you acknowledge that you have read, understood, and agreed to this Mobile Privacy Policy. Your trust is our priority, and we are committed to ensuring your mobile experience is safe and secure.